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SHIPPING & RETURNS

Shipping Policy

The shipping rate is calculated by Volmetric Weight of an item. Please e-mail us for quote.

We will only ship to address that matches billing address.

 

Return & Exchange Policy

Upon Delivery:

Please inspects your package right away after delivery, all damage claim needs to be filed within 7 days of product(s) being delivered at shipping address.  Retain all original box, packaging material until all parts have been checked and delivered in satisfactory condition.

Return Policy - No Hassle:

We will accept no hassle return/exchange up to 14 days  after the product(s) been delivered.   If there are nothing wrong with finish or fitment, and the buyer simply want to return it because of change of mind, buyer will be responsible for return shipping, and a 15% restocking fee will be deducted from original purchase price. Original shipping fee is also not refundable, and will be deducted from original purchase price as well.

Item returned need to be in exactly same condition when it was received. Any Holes drilled, tape applied will not be eligible for return.

No Cost Returns – Fitment/Quality Issue:

Once any part is altered by buyer, including trimmed, drilled, or applied with tape/glue; or any kind of damage caused by buyer, it CANNOT be returned. 

We only cover return shipping and waive re-stocking fee when our product does not fit your vehicle after a professional installer have assessed and confirm quality issues preventing them from performing installation.  

FORMS

Bocadesign RMA form

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